Shipping Info

Shipping Policy

Thank you for choosing OvisCare! We are dedicated to delivering high-quality pet products to your doorstep. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

We offer Standard Shipping to all customers in the United States.

• Estimated Delivery Time: 8-15 business days (Excluding processing time).

• Shipping Cost: [Insert Price, e.g., Free Shipping on orders over $50 / Flat rate of $4.95].

Please note: Delivery delays can occasionally occur due to customs clearance or local postal service efficiency.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours. You can track your package directly on our website or through major carriers like USPS.

4. International Shipping (China to USA)

To provide the best value and the most innovative designs, OvisCare products are shipped directly from our dedicated partner warehouse in China. This direct-to-consumer model allows us to cut out the middleman and pass the savings on to you.

5. Customs, Duties, and Taxes

OvisCare is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). (Expert Note: Most orders under $800 to the USA are duty-free.)

6. Damaged or Lost Items

If you received your order damaged, please contact us immediately at [oviscare@gmail.com] with photos of the damaged product and packaging. We will arrange a replacement or refund as soon as possible.